Property Management Director

Harden is currently looking for a Property Management Director. The candidate will join a young and dynamic environment.

Location : Vaudreuil-Dorion
Status : Full time (40 hrs per week)

Management:

• Supervise, engage and develop all team members, collaboration, accountability and operational excellence
• Maintain strong tenant relations through regular contact and proactive attention to tenant needs
• Identify and address issues related to day-to-day operations, safety and potential negligence that may affect Harden, tenants and/or clients
• Ensure effective allocation of responsibilities and tasks
• Ensure best practices are standardized across all members of the property management team
• Participate in recruiting, onboarding and talent development

Reporting:

• Ensure preventive maintenance is scheduled and carried out by internal and external teams
• Review and assess repairs and maintenance requests for assigned sites and the ones of all property managers to ensure they meet budgetary and operational expectations
• Monitor the performance of service contracts to ensure service quality and cost-effectiveness
• Oversee, conduct and document monthly inspections and follow up on outstanding work
• Complete property status reports for owners

Operations:

• Ensure purchase orders are prepared in accordance with the appropriate approval levels; approve and code invoices
• Establish a process for managing daily calls and priorities
• Participate in the annual budget process (operating and CAPEX budgets) and review budget-to-actual variances quarterly
• Ensure CAPEX and other projects are completed on budget and on schedule
• Oversee the negotiation of service contracts
• Work with property managers to ensure Move-In and Move-Out processes run smoothly
• Assess and manage the condition of directly assigned buildings and those of the other property managers with respect to deficiencies, required repairs, improvements, functionality of building systems and facilities, signage, exterior appearance and tenant needs
• Evaluate all routine maintenance work at assigned centres and those assigned to the property managers, such as landscaping, snow removal, sewer maintenance systems, lighting, cleaning, painting, repairs, etc.
• Ensure the cleanliness and overall condition of all vacant premises
• Initiate and outline special projects, such as building energy performance
• Lead and manage department staff meetings
• Develop and implement processes to document inventories, follow-ups, inspections and other records that help structure recurring tasks
• Be available 24/7 to respond to emergency calls regarding tenant and building situations and conditions
• Establish safety and emergency procedures
• Perform any other related duties.

• College diploma (DEC) in a related field or equivalent experience
• Minimum of five (5) years of experience in shopping centre management
• Highly organized, proactive and able to work independently
• Excellent verbal and written communication skills
• Strong attention to detail, problem-solving skills and rigorous follow-up
• Good knowlegde in Microsoft Office Suite
• Knowledge of Asana and Yardi (an asset)
• French and English, both spoken and written
• Discretion and ability to handle confidential information with professionalism

At Harden, employee well-being is a priority. We offer:

• Family-owned company
• A hybrid work model: 2 days remote and 3 days in the office
• Competitive salary
• Group RRSP with employer contributions
• Group insurance (dental, vision, and health) with 50% of the premium paid by the company
• 3 weeks of vacation
• A range of benefits: gym with trainer, employee assistance program, flexible schedule, employee events, and more
• A young, dynamic, and fast-growing environment

Our organization operates in Quebec and Ontario. As outlined in the job description, it involves, among other things, communicating, both orally and in writing, with business partners and clients located in Quebec and Ontario. Following an analysis, we have determined that the tasks associated with this role require knowledge of English in addition to French (both spoken and written).

However, Groupe Harden minimizes the number of positions for which knowledge of a language other than French is required and only demands proficiency in English when it is necessary for the execution of an employee's tasks.